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Ships within 48 hours · Estimated delivery Jun 29 - Jul 4
For Your Every Summer RSVP, with Code: SUMMER15
Description
Navigating Difficult Situations in Public Libraries: The Pla Guide to Trauma-Informed De-EscalationBecause libraries are community spaces that provide access to information, resources, and programming for people of all ages and backgrounds, conflicts between patrons, verbal or physical altercations, and other difficult situations can occur. These situations can be traumatic for those involved, whether patrons or staff, making it essential that librarians know how to de escalate them in trauma informed ways. Utilizing the framework from PLA's best

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Exchange/Return Notes
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